**Gift basket product , flower design , teddy bear design and other items may vary .But we will try our best to match the arrangement pictured on our site. As it is not always possible because of seasonal factors and availability of the products. Therefore our picture will be use as general item guide.

• 3 - 5 working day delivery or date unless specified by Vendor in the product FAQ
• No delivery Sunday's unless on special occasions such as Valentine's day, Mother's day and Father's day 
• We don't promise any time on delivery day
• You must provide complete delivery address. Failure to provide complete address may cause unexpected delayed of your gifts.  If address is in the downtown are, please specify landmarks, name of buildings or anything that would point us in the right direction to the address to be delivered.
• If the recipient is not around we may leave the gift to someone who may be related to the recipient.
• We are unable to process orders for delivery to P.O. Boxes or APOs.
• Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery.
• There is some areas where we can't deliver on Sunday's. kindly inquire before you place order.
•  items and or flowers might look different from original picture in the website.  Images on the website is a sample only.
• Out of town deliveries will be delivered by us or by a courier of our choice.

We will inform you where and when to pick-up your items or orders unless it's stipulated by the vendor.

• Item was not received by the recipient because of  Unallocated address
• Item was not received by the recipient because of House ’closed’ or unoccupied at the time of delivery
• Item was not received by the recipient because of Recipient moved out or Resigned
• Item was not received by the recipient because of Unknown addressee
• Item was not received by the recipient  because of Refused to Accept
• Items returned because of the following reasons are still considered sold, non-refundable and will only await further delivery instructions and shipping service fee fulfillment by the buyer: 

So please make sure to fill up and send all necessary and correct information in your notes or in your order.